Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.

Returns or exchanges of online purchases may be made in person or by post.

Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Sale items cannot be returned.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

As The Stockroom is not liable for the loss of an item being returned we recommend that you return it using tracked courier.

Please post your item along with the original invoice to:

24b Carnmore Place, Torbay
Auckland, 0630
New Zealand